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At ‘The Bata Males,’ we are committed to ensuring your satisfaction with every purchase you make. We understand that sometimes returns are necessary. This Return Policy explains the terms and conditions for returning items you’ve purchased from our website.
1. Eligible Items for Return
1.1. Defective or Damaged Items: If you receive an item that is damaged, defective, or not as described, you are eligible for a return.
1.2. Wrong Item Received: If you receive the wrong item, please contact us immediately to arrange for a return.
1.3. Size and Fit Issues: If you ordered an item and it does not fit as expected, we accept returns for sizing issues. Please refer to the “How to Initiate a Return” section for details on sizing-related returns.
2. Return Period
2.1. Defective or Damaged Items: If your item is damaged or defective, please contact us within 7 days of receiving the item.
2.2. Wrong Item Received: If you received the wrong item, please contact us within 7 days of receiving the item.
2.3. Size and Fit Issues: If you have size or fit issues, please contact us within 30 days of receiving the item.
3. How to Initiate a Return
3.1. Contact Us: To initiate a return, please contact our customer support team at [email address] or call [phone number]. Please provide your order number, the reason for the return, and any relevant photos of the item in case of damage or defects.
3.2. Return Authorization: Our support team will guide you through the return process and provide you with a return authorization number if your return is approved.
3.3. Return Shipping: You will be responsible for the return shipping costs unless the return is due to a damaged, defective, or wrong item. In such cases, we will provide a prepaid return shipping label.
4. Refund or Replacement
4.1. Refund: Once we receive the returned item, we will inspect it. If the return is approved, we will initiate a refund to your original payment method.
4.2. Replacement: In cases of damaged, defective, or wrong items, we may offer a replacement instead of a refund, subject to product availability.
5. Conditions of Return
5.1. Item Condition: Returned items must be in their original condition, unused, with tags and packaging intact.
5.2. Hygiene Products: For hygiene reasons, certain items like undergarments, grooming products, and personal care items cannot be returned unless they are unopened and unused.
6. Contact Information
If you have any questions or need further assistance regarding our Return Policy, please contact us at:
- Email: firstname.lastname@example.org
- Phone: 404-969-5839
7. Changes to Return Policy
We reserve the right to modify or amend this Return Policy at our discretion. Any changes will be posted on our website. Your continued use of our services constitutes acceptance of any modifications.
Thank you for shopping with ‘The Bata Males.’ We aim to make your experience as smooth as your style.